Welcome to our FAQ page! At Allure Wear Shop, we’re committed to providing you with a seamless shopping experience. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

Products & Sizing

What brands do you carry?
We specialize in premium intimate apparel, activewear, and swimwear from trusted brands including Adidas, Amoena, Anita, Anne Cole, and Arianne. Our collection focuses on quality pieces that combine style, comfort, and support.
Do you offer products for specific needs like mastectomy?
Yes, we proudly carry specialized collections from Amoena and Anita that include mastectomy bras and camisoles designed with both comfort and confidence in mind.
How do I find my correct size?
Each product page includes detailed sizing charts specific to the brand and product type. We recommend measuring yourself according to our guidelines and comparing with the chart for the best fit. Remember that sizing may vary slightly between brands.

Shipping & Delivery

Where do you ship?
We offer seamless global delivery to most countries worldwide. Currently, we cannot deliver to certain parts of Asia and a few remote regions. If you have questions about your specific location, please contact us.
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch
How long does order processing take?
We process and prepare orders within 1-2 business days. Each item is meticulously checked for quality before shipment. You’ll receive a tracking number once your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may initiate a return within 15 days of the delivery date. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I start a return?
Please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide a return authorization.
When will I receive my refund?
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. Your privacy and security are our priorities.

Account & Orders

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience in the future.
How can I update my account information?
You can update your personal information, shipping addresses, and preferences by logging into your account and accessing the “My Account” section.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.

Still have questions? Our friendly customer service team is here to help.
Email us at [email protected] and we’ll respond within 24 hours.